Browsing by Author "Dr. Wanjau, Kenneth N."
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Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National Hospital
Dr. Wanjau, Kenneth N.; Muiruri, Beth Wangari; Ayodo, Eunice (International Journal of Humanities and Social Science, 2012-07)Purpose – This paper seeks to explore the factors affecting provision of service quality in the public health sector in Kenya, focusing on employee capability, technology, communication and financial resources. The paper ...