Browsing by Subject "Consumer Complaint Handling"
Now showing items 1-1 of 1
-
Influence of Consumer Complaints Handling on Consumer Satisfaction in Dairy Milk Processors in Kenya
(2019-02-24)The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in ...