Diploma research process: evaluating the service quality

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dc.contributor.author Mathenge, E.K.
dc.contributor.author Kamau, A.W.
dc.contributor.author Kariuki, J.M.
dc.contributor.author Munga, J.W.
dc.date.accessioned 2016-02-04T08:13:59Z
dc.date.available 2016-02-04T08:13:59Z
dc.date.issued 2013
dc.identifier.citation Edward Kariuki Mathenge , Alice Wangui Kamau , Jane Mwihaki Kariuki , Jane Wanjiru Munga , (2013) "Diploma research process: evaluating the service quality", The TQM Journal, Vol. 25 Iss: 5, pp.547 - 556 en_US
dc.identifier.issn 1754-2731
dc.identifier.uri http://karuspace.karu.ac.ke/handle/20.500.12092/1665
dc.description.abstract Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report their thoughts, feelings, satisfaction, and service quality of the research process. Design/methodology/approach – A survey using a pre-determined questionnaire was used to track the thoughts, feelings, and actions of 1,129 diploma research students during a ten-month period spanning four semesters. Findings – Results revealed that the diploma research students experience some negative thoughts and feelings, i.e. anxiety about the research process, and they expressed some satisfaction with it. Originality/value – These findings have important implication for research and management education courses. Helping students increase not only their positive thoughts and feelings about research but also their satisfaction level can assist with the long-term educational goal to educate management professionals who can provide high-quality services, evaluate practice, and improve practice, policy, and management of service delivery. en_US
dc.language.iso en en_US
dc.publisher The TQM Journal en_US
dc.subject Research, Service quality, Research evaluation, Students, Student satisfaction, Diploma research process, Research project, Management courses, Diploma research en_US
dc.title Diploma research process: evaluating the service quality en_US
dc.type Article en_US

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