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Now showing items 11-20 of 23
Compensation in service recovery and customer loyalty in the hospitality industry in Kenya
(research gate, 2015-09)
Performance of Incubator Centre’s in Kenya: The Pivotal Pole of Entrepreneurial Panagement
(2018-06)
Globally, countries are strategically positioning themselves for market leadership due to dynamic business environment. Entrepreneurial spirit is seen as the strategy that will deliver this agenda. This spirit, ...
Moderating Role Of Entrepreneurial Training On The Relationship Between Government Regulations And Entrepreneurial Orientation Of Small And Medium Enterprises In Kenya
(2014-07)
Small and Medium Enterprises in Kenya, play a key role in the economic development, being the
source of income generation through the provision of new job opportunities, industrial change and
innovation, stimulating ...
Influence of Aggressiveness and Conservativeness in Investing and Financing Policies on Performance of Industrial Firms in Kenya
(IOSR Journal of Economics and Finance (IOSR-JEF), 2014-01)
Working capital level determines whether a firm is aggressive or conservative in its operations. Aggressiveness in application of working capital management brings about improved financial performance but at the same time ...
Entrepreneurial Opportunity Discovery Dimensions and Growth of Non- Governmental Organizations in Kenya
(2019-08)
Non-Governmental Organizations (NGOs) play a critical role in addressing social ills like poverty, employment, and food insecurity; therefore, their growth prospects enhance their ability to address these social ills. ...
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
(2019-10)
The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...
Influence of Perceived Service Quality on Consumer Satisfaction amongst Dairy Milk Processors in Kenya
(2018)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral
demand on service level is increased from time to time. Dairy milk processing firms in Kenya are
struggling to ...
Influence of Consumer Complaints Handling on Consumer Satisfaction in Dairy Milk Processors in Kenya
(2019-02-24)
The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in ...