Browsing School of Business by Author "Chege, Catherine Njoki"
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Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
Chege, Catherine Njoki; Wanjau, Kenneth Lawrence; Nkirina, Severina (2019-10)The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...