Browsing School of Business by Author "Gichira, Robert"
Now showing items 1-8 of 8
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Compensation in service recovery and customer loyalty in the hospitality industry in Kenya
Wanjau, Kenneth Lawrence; Mung’atu, Joseph; Gichira, Robert; Wamuyu, Stephen Njuguna (research gate, 2015-09) -
Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya
Wanjau, Kenneth Lawrence; Mung’atu, Joseph; Gichira, Robert; Wamuyu, Stephen Njuguna (2015-12) -
Influence of Entrepreneurial Orientation on Firm Performance of Kenya’s Agro Processing Small and Medium Enterprises
Wanjau, Kenneth https://orcid.org/0000-0002-3146-5324; Gichira, Robert; Wambugu, Angeline Wambui (IOSR Journal of Business and Management, 2016-09)The study used Structural Equation Modeling partial least squares (SEM-PLS)to investigate the influence of Entrepreneurial Orientation on Firm Performance of Kenya’s Agro Processing SMEs. The study was undertaken on Agro ... -
Influence of Lean Quality Management on Operational Performance of Third Party Port-Centric Logistics Firms in Kenya
Wanjau, Kenneth Lawrence; Gichira, Robert; Rucha, Kingsford M.; Njihia, James Muranga (International Journal for Advanced Research and Novelty, 2017-08)This research paper largely explored lean quality as proposed by luminaries of lean concept. The study aim was to propose and test conceptual model of the relationship between lean quality and operational performance of ... -
Moderating Effect Of Entrepreneurial Orientation On The Relationship Between Human-Related Information Security Issues And Firm Performance In Kenya
Ndung'u, Stanley; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Mwangi, Waweru; Gichira, Robert (ASIAN ACADEMIC RESEARCH J O U R N A L O F S O C I A L S C I E N C E & H U M A N I T I E S, 2014-08)By having an effective organizational information security culture where employees intuitively protect corporate information assets, SMEs could improve information security. Research has also identified information ... -
The Relationship Between Information Sharing and Quality Management in the Small and Medium Beef Enterprises in Kenya
Wanjau, Kenneth N.; Gichira, Robert; Kibuchi, Joyce M. (2015-02)Research on organization economics reports a general trend towards information sharing in food supply chains. Business globalization and efficient communication via Information Technology, have forced food enterprises to ... -
The relationship between proactiveness and performance of small and medium agro processing enterprises in Kenya
Wanjau, Kenneth N.; Mung’atu, Joseph; Gichira, Robert; Wambugu, Angeline Wambui (2015-12) -
Tag Archives: Information Security A Configurational Approach of the Relationship between Information Security Management and Performance of Small and Medium Enterprises in Kenya
Ndung'u, Stanley; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Gichira, Robert; Mwangi, Waweru (European - American Journals, 2014-07)Enterprises corresponding to a backbone of a modern society recognize information security management (ISM) as one of business management factors.Companies suffer significant financial and reputational damage due to ...