Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya

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dc.contributor.author Wanjau, Kenneth Lawrence
dc.contributor.author Mung’atu, Joseph
dc.contributor.author Gichira, Robert
dc.contributor.author Wamuyu, Stephen Njuguna
dc.date.accessioned 2018-02-12T11:53:35Z
dc.date.available 2018-02-12T11:53:35Z
dc.date.issued 2015-12
dc.identifier.citation International Journal of Economics, Commerce and Management Vol. III, Issue 9, September 2015 Page 27 en_US
dc.identifier.issn 2348 0386
dc.identifier.uri http://karuspace.karu.ac.ke/handle/20.500.12092/2084
dc.language.iso en en_US
dc.subject Employee empowerment en_US
dc.subject Customer Loyalty en_US
dc.subject Hospitality en_US
dc.subject Service failure en_US
dc.subject Service Recovery en_US
dc.subject Service Quality en_US
dc.title Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya en_US
dc.type Article en_US


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