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    • Diploma research process: evaluating the service quality 

      Mathenge, E.K.; Kamau, A.W.; Kariuki, J.M.; Munga, J.W. (The TQM Journal, 2013)
      Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report their thoughts, feelings, satisfaction, and service quality of the research process. Design/methodol ...