Omondi, Humphrey R.Ng’ang’a, Stephen I.Muraguri, Eunice Kagure2017-09-152017-09-152015Scholars Journal of Economics, Business and Management Muraguri EK et al.; Sch J Econ Bus Manag, 2015; 2(9):914-9202348-53022348-8875http://karuspace.karu.ac.ke/handle/20.500.12092/2012enOutsourcingIn houseService qualitypublic universitiesServqual modelEffects of Outsourcing Cleaning Functions on Service Quality in Public Universities in Kenya: A Comparative Study of Outsourced and in-House Cleaning ServicesArticle