Compensation in service recovery and customer loyalty in the hospitality industry in Kenya

Wanjau, Kenneth LawrenceMung’atu, JosephGichira, RobertWamuyu, Stephen Njuguna2018-02-122018-02-122015-09International Journal of Economics, Commerce and Management United Kingdom Vol. III, Issue 9, September 20152348 0386http://karuspace.karu.ac.ke/handle/20.500.12092/2077enCompensationCustomer loyaltyHospitalityService failureService qualityService recoveryCompensation in service recovery and customer loyalty in the hospitality industry in KenyaArticle