Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya

Wanjau, Kenneth LawrenceMung’atu, JosephGichira, RobertWamuyu, Stephen Njuguna2018-02-122018-02-122015-12International Journal of Economics, Commerce and Management Vol. III, Issue 9, September 2015 Page 272348 0386http://karuspace.karu.ac.ke/handle/20.500.12092/2084enEmployee empowermentCustomer LoyaltyHospitalityService failureService RecoveryService QualityEmployee empowerment in service recovery and customer loyalty in the hospitality industry in KenyaArticle