Browsing Master Theses and Dissertations by Author "KUIRA, JOB"
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A balanced scorecard approach to measuring performance of five star hotels in Nairobi, Kenya.
KUIRA, JOB (Kenyatta University, 2015-07)Performance measurement is a term that refers to the process of quantifying the efficiency and effectiveness of past actions. Traditional models for determining the performance and effectiveness of employees rely heavily ...