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Compensation in service recovery and customer loyalty in the hospitality industry in Kenya
(research gate, 2015-09)
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Gichira, Robert (1)
Mung’atu, Joseph (1)Wamuyu, Stephen Njuguna (1)
Wanjau, Kenneth Lawrence (1)
SubjectCompensation (1)
Customer loyalty (1)
Hospitality (1)Service failure (1)Service quality (1)Service recovery (1)... View MoreDate Issued2015 (1)Has File(s)Yes (1)