Now showing items 1-2 of 2
Role of Customer Orientation on Customer Loyalty in the Hotel Industry in Kenya
(The International Journal Of Business & Management, 2017-05)
The purpose of the study was to establish the role of customer orientation on customer loyalty in the hotel industry in Kenya. The study used the non-experimental cross-sectional survey design. A total of 147 hotels listed ...
Influence of Lean Quality Management on Operational Performance of Third Party Port-Centric Logistics Firms in Kenya
(International Journal for Advanced Research and Novelty, 2017-08)
This research paper largely explored lean quality as proposed by luminaries of lean concept. The study aim was to propose and test conceptual model of the relationship between lean quality and operational performance of ...