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INFLUENCE OF ENERGY CONSERVATION PRACTICES ON CUSTOMER SATISFACTION IN STAR RATED HOTELS IN MT. KENYA REGION, KENYA
(2022-10-10)
This study sought to establish the effect of energy conservation practices on customer satisfaction in star
rated hotels in Mt. Kenya Region. The study was anchored on the Theory of Planned Behavior (TPB).
Descriptive ...
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
(2019-10)
The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...