Browsing by Author "Wamuyu, Stephen Njuguna"
Now showing items 1-2 of 2
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Compensation in service recovery and customer loyalty in the hospitality industry in Kenya
Wanjau, Kenneth Lawrence; Mung’atu, Joseph; Gichira, Robert; Wamuyu, Stephen Njuguna (research gate, 2015-09) -
Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya
Wanjau, Kenneth Lawrence; Mung’atu, Joseph; Gichira, Robert; Wamuyu, Stephen Njuguna (2015-12)