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    Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya

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    Date
    2015-12
    Author
    Wanjau, Kenneth Lawrence
    Mung’atu, Joseph
    Gichira, Robert
    Wamuyu, Stephen Njuguna
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    URI
    http://karuspace.karu.ac.ke/handle/20.500.12092/2084
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    • Department of Human Resources Development [20]

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