Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya

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Date

2015-12

Author

Wanjau, Kenneth Lawrence

Mung’atu, Joseph

Gichira, Robert

Wamuyu, Stephen Njuguna

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URI

http://karuspace.karu.ac.ke/handle/20.500.12092/2084

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• Department of Human Resources Development [26]