Department of Human Resources Development
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Item Influence of Emotional Intelligence on Organizational Performance Among Insurance Companies in Kenya(International Hellenic University, 2019-10) Mwangi, Grace Wangari; Gichuhi, D. M; Macharia, S. MPurpose: The purpose of this study was to establish the influence of emotional intelligence on organizational performance among insurance companies in Kenya. Design/methodology/approach: Positivism research philosophy was adopted for the study. Descriptive and explanatory cross-sectional research designs were used. The target population consisted of all the 55 registered insurance companies in Kenya as at 28th February 2017 and a sample size of 208 participants drawn from lower, middle and top level. Primary data was collected using collected using semi-structured questionnaires containing both open and closed-ended questions while secondary data was obtained using a secondary data collection sheet. Data analysis was conducted using descriptive statistics and inferential analysis. Findings: There is a weak positive correlation between self-awareness and organization performance. Self-management, social awareness, and organization performance were moderately correlated while interpersonal relationship management was strongly correlated with organization performance. Emotional intelligence has a significant influence on organizational performance among insurance companies in Kenya. Specifically, selfawareness, self-management, social awareness, and interpersonal relationship management have a significant impact on organizational performance among insurance companies in Kenya. Research limitations/implications: Study was limited in scope since it focused on the Kenyan insurance firms and thus the findings might not be generalized to other sectors such as banking and agricultural sectors. The management of insurance companies should ensure that they cultivate, create and maintain good rapport with stakeholders, seek to understand each stakeholder requirements, observe healthy competition with competitors, encourage amicable conflict resolution where grievances arise and enhance effective communication within and outside the organization. Insurance companies should ensure that there are programs that are specially designed to offer training and enhancement of self-awareness to help the management staff and employees to be emotionally stable and make optimal decisions. Originality/value: The results of this research will add knowledge in the available literature on emotional intelligence and how it impacts on the performance of organizations by showing that emotional intelligence plays a significant role in personal career development and motivating people to act and control their actions and emotions.Item Influence of Relationship Management on Organizational Performance among Insurance Companies in Kenya(International Journal of Research in Business & Social Science, 2020) Wangari, Mwangi Grace; Gichuhi, D. M; Macharia, S. MOver the years most insurance companies have experienced a steady decline in their performance.Others have bowed to pressure and exited the market while some have collapsed due to poor management of their employees and lack of relationship management. This study sought to establish the influence of relationship management on organizational performance among insurance companies in Kenya. The study was anchored on competency theory. The research philosophy adopted for the study was positivism. Descriptive and explanatory cross-sectional research designs were adopted with the study population comprising of the management staff of all the 55 registered insurance companies in Kenya and a sample size of 208 participants drawn from lower, middle and top level management using stratified sampling technique. Data was collected with the help of semi-structured questionnaires. Analysis of collected data was conducted using descriptive statistics and inferential analysis. The findings indicated that: (i) Relationship management was adopted to a moderate extent in insurance companies in Kenya as shown by a mean score of 3.152, (ii) There was a strong positive correlation between organisation performance and relationship management (0.823), (iii) Relationship management had significant influence on the performance of insurance companies in Kenya as shown by a P-Values of 0.000 and a coefficient of determination (R2=0.677) suggesting that relationship management predicted 67.7% of all variations in organizational performance. The study concluded that relationship management has a significant influence on organizational performance. Based on this conclusion, the study recommends that the management of insurance companies should always seek to establish the ability of the employees and management staff in terms of relationship management. The study suggests that other studies be conducted based on other organisations other than those in the insurance industry to determine if similar results would be obtained.