Department of Business and Economics
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Item Moderating Role of Environmental Dynamism on the Relationship between Opportunity Evaluation and Growth of NGOs in Kenya.(Spirit Infestify, 2020-06) Tindika, Olive Kamene Ndeveni; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Kariuki, George; Muchiri, JosephThis study explored the moderating role of Environmental Dynamism (ED) on the relationship between opportunity evaluation and growth of agrobased Non-Governmental Organisations (NGOs) in Kenya. These NGOs play a critical role which includes poverty reduction, through employment creation and food security and therefore their growth is fundamental in continuing to serve the society. Agrobased NGOs in Kenya, operating in dynamic business environments face greater levels of unpredictability and turbulence than those in more stable business environments. The need to link opportunity evaluation and growth is very important for organisations to attain growth. To better understand this relationship, this paper employed a mixed method approach guided by cross-sectional research design. Quantitative and qualitative techniques were employed to analyse the data from 124 agro-based NGOs in Kenya using SPSS version 21 and AMOS graphic analytical software. Structural Equation Model (SEM) was used to analyse the measurement model and test the hypothesized relationships in this study. The study established that, opportunity evaluation has a significant and positive influence on growth of agrobased NGOs and that ED moderates this relationship. The findings are critical to the NGO management who are the core implementers of entrepreneurial projects that satisfy the donors and targeted communities. This study also enriches the social entrepreneurship literature by demonstrating the role of ED on the growth of agrobased NGOs in Kenya and provides a new perspective of conceptualizing development of NGOs in Kenya.Item Technological innovation promoters, service quality practices and performance of SACCOs in Kenya(2020-07) Otii, Leonard Omondi; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Omondi, HumphreyThe programmed co-operative enterprises’ innovation initiatives in Kenya have been below their expectations of customers. The majority (60%) of the customers are satisfied by banking and related financial services offered by co-operative enterprises in Kenya. This is below the expectations of what the customers perceive and what is realized at the point of service delivery. This study sought to provide insights into the relationship between technological innovation promoters and performance by empirically testing the direct effect of technological innovation promoters on performance and exploring the moderation effects of service quality practices. The study is anchored on the promoter theory and collective entrepreneurship concept. The study used a self-administered questionnaire to Chief Executive Officers of 158 Savings and Credit Co-operative Societies (SACCOs). Data were analyzed by employing Statistical Software for Social Sciences (SPSS) Version 22 and structural equation modeling using AMOS version 25. The hypotheses were tested using structural equation modeling and hierarchical moderated multiple regression (MMR). Overall, the study found out that, technological innovation promoters have a positive influence on the performance of SACCOs in Kenya, and service quality practices (R2 change) is 0.153. This implied that the moderating effect of service quality practices gained 15.3% variance in the SACCOs above and beyond the variance by technological innovation promoters and performance. This study concludes that an integrative model comprising of technological innovation promoters, service quality practices and performance is a sure way of enhancing collective entrepreneurship and recommends that SACCO management together with their partners should deliberately nurture a customer relationship management culture that will enable them to realize positive performance that has been influenced by service quality practicesItem “Process Innovation Promoters, Firm Performance and Moderating Role of Service Quality Practices in SACCOs in Kenya(Center for Promoting Ideas, 2020) Otii, Leonard Omondi; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Omondi, HumphreyThe purpose of the study was to explore the relationship that exist between process innovation promoters and the performance of SACCOs in Kenya and the moderating effect of service quality practices. The primary data was collected from the Chief Executive Officers of the deposit taking SACCOs where a semi-structured questionnaire was administered. Data were analysed by employing Statistical Software for Social Sciences (SPSS) Version 22 and structural equation modelling using AMOS version 25. The hypotheses in this study were tested using structural equation modelling and hierarchical moderated multiple regression (MMR). Overall, the study found out that, Process innovation promoters have positive influence on performance of SACCOs in Kenya. The study also found out that, service quality practices (R2 change) is 0.115 implying that the moderating effect of service quality practices gained 11.5% variance in the SACCOs, above and beyond the variance by process innovation promoters and performance. The study recommends that, SACCO management together with their partners should deliberately nurture a customer relationship management culture that will enable them realize positive performance that has been influenced by service quality practices and again SACCOs need to invest in an effective innovation process that will enable more employees graduate as process innovation promoters who will purposely focus on how service quality practices can be part of the firm culture and hence improving on their performance.Item Relationship between process innovation, entrepreneurial passion and performance of pharmaceutical manufacturing firms in Kenya.(Strategic Studies in Business and Finance, 2023-09) Maina, Kanyi Joseph; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Kyalo, TeresiaThe study explores the impact of entrepreneurial passion on process innovation and firm performance, based on self-efficacy theory. Relevant hypotheses were proposed, and the promotion mechanism of entrepreneurial passion on process innovation and enterprise performance was analyzed. A survey of 150 Kenyan firm owners/managers was conducted, and the results showed that process innovation has a significant positive effect on performance. Entrepreneurial passion is a significant moderator of the relationship between process innovation and performance, with firms with higher levels of passion achieving greater performance from implementing process innovation. This suggests that entrepreneurial passion can guide entrepreneurial persistence and promote enterprise performance by stimulating positive emotions and creativity. The study suggests that effective management of process innovation can enhance performance and encourage more entrepreneurial behavior in competitive business environments.