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Now showing items 21-28 of 28
“Process Innovation Promoters, Firm Performance and Moderating Role of Service Quality Practices in SACCOs in Kenya
(Center for Promoting Ideas, 2020)
The purpose of the study was to explore the relationship that exist between process innovation promoters and the performance of SACCOs in Kenya and the moderating effect of service quality practices. The primary data was ...
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
(2019-10)
The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...
“Influence of Perceived Service Quality on Customer Satisfaction amongst Dairy Milk Processors in Kenya”. International Journal of Research in Business and Social Science (2147-4478), 7, (4), 44-57. Found at https://sdbindex.com/Documents/index/00000289/00001-06310
(2018)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get ...
Moderating Role of Environmental Dynamism on the Relationship between Opportunity Evaluation and Growth of NGOs in Kenya.
(Spirit Infestify, 2020-06)
This study explored the moderating role of Environmental Dynamism (ED) on the relationship between opportunity evaluation and growth of agrobased Non-Governmental Organisations (NGOs) in Kenya. These NGOs play a critical ...
Influence of Perceived Product Quality on Customer Satisfaction amongst Dairy Milk Processors in Kenya
(2019)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get ...
Observed leverage and financial performance of listed firms in Kenya
(2018)
Capital structure management is one of the most crucial corporate financial management functions in
a firm since appropriate debt policy is reported to maximize the value of a firm. Kenya is ranked
second in Africa ...
Influence of Consumer Complaints Handling on Consumer Satisfaction in Dairy Milk Processors in Kenya
(2019-02-24)
The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in ...
Influence of Perceived Service Quality on Consumer Satisfaction amongst Dairy Milk Processors in Kenya
(2018)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral
demand on service level is increased from time to time. Dairy milk processing firms in Kenya are
struggling to ...