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Now showing items 81-83 of 83
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
(2019-10)
The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...
Influence of Perceived Product Quality on Customer Satisfaction amongst Dairy Milk Processors in Kenya
(2019)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get ...
Influence of Consumer Complaints Handling on Consumer Satisfaction in Dairy Milk Processors in Kenya
(2019-02-24)
The purpose of this study was to assess the influence of consumer complaints handling on consumer satisfaction in dairy milk processors in Kenya. The study population was 384 consumers from 15 major supermarkets chains in ...