Browsing School of Business by Author "Nkirina, Severina"
Now showing items 1-1 of 1
-
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
Chege, Catherine Njoki; Wanjau, Kenneth Lawrence https://orcid.org/0000-0002-3146-5324; Nkirina, Severina (2019-10)The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...