Effects of Outsourcing Cleaning Functions on Service Quality in Public Universities in Kenya: A Comparative Study of Outsourced and in-House Cleaning Services
Date
2015
Authors
Omondi, Humphrey R.
Ng’ang’a, Stephen I.
Muraguri, Eunice Kagure
Journal Title
Journal ISSN
Volume Title
Publisher
SAS Publishers
Abstract
Description
Keywords
Outsourcing, In house, Service quality, public universities, Servqual model
Citation
Scholars Journal of Economics, Business and Management Muraguri EK et al.; Sch J Econ Bus Manag, 2015; 2(9):914-920