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dc.contributor.authorMusangi, Penninah S.
dc.contributor.authorOdero, Damaris
dc.contributor.authorKwanya, Tom
dc.date.accessioned2019-05-13T08:40:52Z
dc.date.available2019-05-13T08:40:52Z
dc.date.issued2019-04
dc.identifier.citationJournal of Arts & Humanities, Volume 08, Issue 04, 2019: 19-29en_US
dc.identifier.issn2167-9045
dc.identifier.issn2167-9053
dc.identifier.urihttps://karuspace.karu.ac.ke/handle/20.500.12092/2256
dc.descriptionDOI: http://dx.doi.org/10.18533/journal.v8i4.1622en_US
dc.description.abstractInnovation and transformation have been synonymous with the library environment, as they strive to rethink the services they offer amidst the changing information landscape. This paper assesses the reengineered library services and spaces in universities. The paper demonstrates how university libraries in Kenya have reengineered their services and spaces variably in order to cope with the changes in the information landscape and for improved user experience. However, despite the strides made by libraries in responding to the changes in information landscape, there is reported mixed user experience on the reengineered services and spaces. A multiple case study approach of six purposively selected private and public university libraries in Kenya based on Webometric ranking as an indicator of reengineering was used. Data was collected through face-to-face interviews with 30 librarians and 25 focus groups of students. The study established that university libraries have reengineered their services to respond to the changes and nurture a competitive advantage, but users still associate libraries with the traditional services. Additionally, reengineering has not had an effect on the satisfaction levels and usage of the library. The authors conclude that reengineering library services and spaces in universities has not improved user experience. The study recommends continuous reviews of the reengineered services for improvements or redesign; involvement of library users in the redesign of the services, and promotion of the reengineered services.en_US
dc.language.isoenen_US
dc.publisherJournal of Arts & Humanitiesen_US
dc.subjectInformation Landscapeen_US
dc.subjectKenyaen_US
dc.subjectReengineered Servicesen_US
dc.subjectUniversity Librariesen_US
dc.subjectUser Experienceen_US
dc.titleAssessment of Reengineered Library Services and Spaces for Improved User Experience in Universities in Kenyaen_US
dc.typeArticleen_US


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