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Customer Relationship Management - Contemporary Concepts and Strategies
(2024-10-30)This chapter explores the role of emotional intelligence (EI) in fostering customer loyalty. The chapter begins by introducing the concept of emotional intelligence (EI) and some models of EI and its relevance in ... -
Evaluating the Performance of Tree-Based Predictive Models as Programme Recommenders for University Entrants in Kenya.
(2024-10)Enrolling for the wrong programme by university students has, to an extent, contributed to the high rates of discontinuation on academic grounds, repeat year cases, change of programme after registration, interuniversity ... -
Assessing the contribution of dolichos bean (Lablab purpureus L. (sweet)) to food security in a changing climate in Kenya
(2022)Lablab pupureus (L.), is a multipurpose drought tolerant legume which is considered as a minor crop in Kenya, hence, it is underutilized. In Kenya there are few known Lablab genotypes for specific environments. Choice of ... -
Determination of the effect of fermentation on the rate of plant nutrient release from plant tissues.
(2022)The use of fermented plant extracts (FPE) as a top dress in crop production is a natural process that can provide plant nutrients and suppress diseases. However, there is scanty information on the use of plant extracts ... -
A community-based evaluation of population growth and agro-pastoralist resilience in Sub-Saharan drylands
(2019-02)Abstract Human population growth is considered together with climate warming as major driver of change in Sub-Saharan Africa. Research on the implications of increased population densities often utilises community knowledge ... -
ASSESSMENT OF PRODUCTION CONSTRAINTS AND CONTRIBUTION OF AVOCADO TO FOOD SECURITY AND INCOME IN THE MOUNT KENYA REGION, KENYA
(2023)ABSTRACT Avocado (Persea americana Mill.) belongs to the family Lauraceae and it is an important crop to rural communities and economies in Kenya. Currently, avocado is grown in several agro ecological zones mainly ... -
Strategic Choice, Organizational Learning, Top Management Team Processes and Firm Performance: A Critical Literature Review
(2016-01)Organizations are in a constant search for ways of distinguishing themselves from rivals and competitors in a bid to outperform them and secure sustained competitive advantage. It has been argued that organizations that ... -
Integrating Artificial Intelligence Literacy in Library and Information Science Training in Kenyan Academic Institutions
(SCECSCAL, 2024-09)With the rapid technological advancements, Library and Information Science (LIS) programs should evolve to equip students in academic institutions with Artificial Intelligence (AI) skills and knowledge to meet the demands ... -
The Influence of External Stakeholders and Expansion Strategies on the Relationship between Organisational Resources and Firm Performance
(2013)For decades, the field of strategic management has focused on the determination of drivers of performance and the causes of variation in performance within and between firms. The frameworks so far identified such as ... -
Organizational Resources, External Environment, Innovation and Firm Performance: A Critical Review of Literature
(2014-12)Organisational climate (OC) plays an important role in the innovation of an organisation. In addition, innovation has become critical for nations, organisations and individuals in an increasingly complex and challenging ...
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