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Now showing items 171-180 of 184
Technological innovation promoters, service quality practices and performance of SACCOs in Kenya
(2020-07)
The programmed co-operative enterprises’ innovation initiatives in Kenya have been below their expectations of customers. The majority (60%) of the customers are satisfied by banking and related financial services offered ...
“Process Innovation Promoters, Firm Performance and Moderating Role of Service Quality Practices in SACCOs in Kenya
(Center for Promoting Ideas, 2020)
The purpose of the study was to explore the relationship that exist between process innovation promoters and the performance of SACCOs in Kenya and the moderating effect of service quality practices. The primary data was ...
The Influence of Technology Enabled Service Differentiation Strategy on Post-Pandemic Reopening Performance of Star-Rated Hotels in The South Rift Circuit
(2023)
One of the most competitive industries in Kenya and the entire continent of Africa is the hotel industry, which contributes significantly to the country's economy. As a result, the sector is a significant source of foreign ...
"The Influence of Shared Vision on Organizational Ambidexterity in Coffee Marketing Co-operative Societies in Kenya”.
(2023-09)
Coffee production in Kenya has plummeted, hurting the economy and worsening social inequality and poverty. Kenyan coffee marketing cooperative associations have failed to boost exports. Coffee is Kenya's main cash crop. ...
The Role of Product Innovation and Entrepreneurial Passion on Performance of Manufacturing Pharmaceutical Companies in Kenya.
(2023-09)
The study explores the impact of entrepreneurial passion on process innovation and firm performance, based on self-efficacy theory. Relevant hypotheses were proposed, and the promotion mechanism of entrepreneurial passion ...
Relationship between empathy dimension and customer satisfaction in the insurance industry in Kenya
(2019-10)
The Insurance industry is essential to the economic course of every nation attaining sustainable growth and prosperity. However, the industry continues to experience a marginal growth of 2.5% compared to the global real ...
The Role of Incubator Classification on Performance of Incubators in Kenya.
(2021)
The study sought to assess the importance of classifying incubators based on the programs offered for optimum performance. Client selection criteria were assessed through three constructs namely: models that fit program ...
“Influence of Perceived Service Quality on Customer Satisfaction amongst Dairy Milk Processors in Kenya”. International Journal of Research in Business and Social Science (2147-4478), 7, (4), 44-57. Found at https://sdbindex.com/Documents/index/00000289/00001-06310
(2018)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get ...
Moderating Role of Environmental Dynamism on the Relationship between Opportunity Evaluation and Growth of NGOs in Kenya.
(Spirit Infestify, 2020-06)
This study explored the moderating role of Environmental Dynamism (ED) on the relationship between opportunity evaluation and growth of agrobased Non-Governmental Organisations (NGOs) in Kenya. These NGOs play a critical ...
Influence of Perceived Product Quality on Customer Satisfaction amongst Dairy Milk Processors in Kenya
(2019)
In today’s competitive retail market, as service quality improves, the customer’s expectation and lateral demand on service level is increased from time to time. Dairy milk processing firms in Kenya are struggling to get ...