Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya
Date
2015-12
Authors
Wanjau, Kenneth Lawrence
Mung’atu, Joseph
Gichira, Robert
Wamuyu, Stephen Njuguna
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Description
Keywords
Employee empowerment, Customer Loyalty, Hospitality, Service failure, Service Recovery, Service Quality
Citation
International Journal of Economics, Commerce and Management Vol. III, Issue 9, September 2015 Page 27