Employee empowerment in service recovery and customer loyalty in the hospitality industry in Kenya

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dc.contributor.authorWanjau, Kenneth Lawrence
dc.contributor.authorMung’atu, Joseph
dc.contributor.authorGichira, Robert
dc.contributor.authorWamuyu, Stephen Njuguna
dc.date.accessioned2018-02-12T11:53:35Z
dc.date.available2018-02-12T11:53:35Z
dc.date.issued2015-12
dc.identifier.citationInternational Journal of Economics, Commerce and Management Vol. III, Issue 9, September 2015 Page 27en_US
dc.identifier.issn2348 0386
dc.identifier.urihttp://karuspace.karu.ac.ke/handle/20.500.12092/2084
dc.language.isoenen_US
dc.subjectEmployee empowermenten_US
dc.subjectCustomer Loyaltyen_US
dc.subjectHospitalityen_US
dc.subjectService failureen_US
dc.subjectService Recoveryen_US
dc.subjectService Qualityen_US
dc.titleEmployee empowerment in service recovery and customer loyalty in the hospitality industry in Kenyaen_US
dc.typeArticleen_US

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